Terms of testing

1. What we are engaged to do

We perform the tests set out in the quotation on the specimens submitted, and issue a report. A report describes those specimens. It is not a statement about other production, about the product as installed, or about the suitability of the product for any building.

2. Specimens

Specimens must meet the written specimen schedule and arrive with a completed submission form. Where a specimen does not meet the schedule we will report the deviation and ask for a decision before testing. Retained specimens are held for two years from report issue.

3. Results and reports

Raw data is released as soon as a test is complete. Reports are issued to the commissioning client and may be reproduced only in full. Extracts are routinely misleading in this field, and we withhold consent to partial reproduction as a matter of course.

Where a result falls outside our accreditation it is identified as such on the result line.

4. Classification is not approval

We test and classify. We do not certify, approve or endorse products, and we are not a certification body. Any statement that a product is “approved by CINDERHOLT” is incorrect and we will ask for it to be withdrawn.

5. Impartiality

We hold no financial interest in products submitted for test, accept no commission from manufacturers and provide no reformulation consultancy. Where a conflict arises we disclose it and, if it cannot be managed, decline the work.

6. Confidentiality

Test data is confidential to the client. We will not confirm to a third party that a product was tested, except where you instruct us in writing or the law requires it. Where the law compels disclosure we will notify you unless prohibited.

7. Failure and repeat testing

A test that produces an unwelcome result is a completed test and is charged in full. Where a test is invalidated by a fault of ours — instrumentation, procedure or specimen handling — we repeat it at our cost.

8. Liability

Our liability for any programme is limited to the fees paid for that programme, except in respect of death or personal injury caused by negligence, or fraud. We are not liable for consequential loss, including loss of profit, delay to a construction programme, or the cost of remedial work.

9. Governing law

These terms are governed by the law of England and Wales, whose courts have exclusive jurisdiction.

Version 8.1, June 2026.